My Text Suddenly Stops Feeding Into the Practice Window

To receive the text stream from your CAT software, the Realtime Coach™ Practice Window needs to be the application with focus. If the text feeds in properly for a portion of the exercise and then suddenly stops, it is likely that another program has 'stolen focus' from that window, interrupting the communication between your CAT software and Realtime Coach™.

 

 

The next time it happens, immediately click your mouse pointer in the text area of the Realtime Coach™ Practice Window and resume keying from your writer. This will restore focus to the exercise, repairing the connection with your CAT software.

 

 

If a loss of focus is the issue, it will have been caused by a program or process running in the background. The most common culprit is anti-virus software or some other program performing a periodic scan or update. Occasionally, anti-spyware programs have been found to cause a loss of focus as they monitor and scan your internet activity including interactions with Realtime Coach™.

 

To prevent a program from stealing focus, we suggest you identify and disable the process(es) at fault. If you are unfamiliar or not comfortable with identifying and disabling background processes, we suggest you ask someone appropriately knowledgeable and qualified to assist you. Once a process is identified and disabled, be sure to remove it from startup so it does not load again the next time your computer boots up.

 

Identifying the program or process that's stealing focus can be tricky. Quite often, the process has finished its business by the time you notice. If loss of focus has been an issue, pay special attention to anything that might be running or anything that briefly pops up such as automatic update alerts or messages from your security software. Generally, auto-updating and security programs such as anti-virus, anti-spyware and firewall programs can steal focus. Instant messaging programs are also high on the list of applications that can steal focus.

 

If you suspect that a program is stealing focus, but you haven't been able to resolve the issue, please send an e-mail to Realtime Coach™ Customer Care for additional assistance.