Resolving Technical Issues
To resolve a technical issue, we suggest you follow these steps:
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Verify that your CAT/Computer setup matches our instructions Setup Instructions
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Determine if the issue is related to your CAT/Computer setup or Realtime Coach™ CAT Setup Diagnostic Guide
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Visit our Technical Help page for resolution of common technical issues
Technical Help
If you still experience technical issues after carefully following the above steps, do the following:
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If the issue is related to your CAT/Computer setup, please contact the technical support team of your CAT software company.
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If you are sure that the issue is related to Realtime Coach™ itself, or if your CAT software technical support team was unable to resolve your issue, please e-mail your inquiry to Realtime Coach™ Customer Care. A representative will respond as quickly as possible.