The Audio/Video Stutters during Playback

Stuttering or choppy audio or video playback is most often a computer performance issue, but it can be any one of the following:

 

 

Your internet connection should be at least DSL/Cable or equivalent. It might be helpful to test your connection speed at a website that provides this service such as www.speedtest.net. You might also test the playback when no other programs are running.

 

 

Even if your computer meets or exceeds our minimum system requirements, it's still possible that the choppy playback is the result of poor computer performance. While capable hardware is required, performance is governed by how efficiently the software makes use of hardware's resources.

 

Having multiple applications or processes running simultaneously will consume your system resources (particularly CPU and RAM usage), sometimes to the point of degrading overall performance. Most computers will have dozens of processes running silently in the background that each consume available memory and processing power.

 

To view the impact of running processes, begin playing an exercise and press Ctrl+Shift+Esc to open the Windows Task Manager. On the Processes tab, you will see everything currently running with the percentage of CPU power being consumed by each process at any given time. If you suspect that your computer's performance is being degraded by running processes, you’ll want to disable all unnecessary or unwanted processes, and remove them from Startup when your computer boots up.

 

If you are unfamiliar or not comfortable with identifying and disabling background processes, we suggest you ask someone appropriately knowledgeable and qualified to assist you. Once a process is identified and disabled, be sure to remove it from startup so it does not load the next time your computer boots up.

 

 

While the least likely of the possible causes of poor playback quality, it is possible that the media file being served up by Realtime Coach™ is at issue. If you suspect this to be the case, and you've ruled out connection speed and performance issues, first try to reproduce it on another computer and/or from another location. If you are able to reproduce the playback issues, please send an e-mail immediately to Realtime Coach™ Customer Care with the name of the exercise in question and a description of the issue.