Most questions about time recording can be resolved with a proper understanding of how practice time is recorded in Realtime Coach™. Here are some important things to keep in mind:
Time is recorded only during active use of a practice exercise (excludes speed and theory tests and virtual class sessions). In other words, if you are interacting with an open exercise window, time will accumulate to be recorded. Simply being logged into your account does not accumulate practice time.
After a period of inactivity, accumulation of time is paused until activity resumes. This inactivity threshold is typically five minutes (if you access Realtime Coach™ through a school, it may be different), and is signaled by a pop-up message.
Since the exercise is not being used during the inactivity period, that time is not included with the practice time being recorded.
Accumulated practice time is recorded at a number of event-based automatic save points. For example, if the inactivity threshold is reached and the time-out message pops up, accumulated practice time is recorded (again, the time-out period is not included). Likewise, when the exercise window is closed, any practice time accumulated since the last save point is recorded. There are a number of other usage events that will trigger automatic saving of practice time.
Cumulative time recorded for a particular exercise is displayed to the right of the exercise title with the label "Time Spent." Total practice time is also displayed in calendar format on your My Practice Time report.
Be sure you are using a supported internet browser to ensure proper functionality of all Realtime Coach™ features, including time recording.
If you are concerned that active practice time is not being properly recorded, please do the following:
Take note of the setting and circumstances (e.g. the date, time, exercise title, Mode, Coaching Preference used, etc.).
Write down exactly what you did in the practice session leading up to the suspected failure of time to record.
Take note of the time, and using the steps you created above, try to reproduce the failure of time to record.
If you can successfully reproduce the issue, please e-mail the details and re-creation steps to Realtime Coach™ Customer Care for assistance.
