To troubleshoot a technical issue, we suggest you follow these steps:
Verify that your CAT/Computer setup matches our instructions Setup Instructions
Determine if the issue is related to your CAT/Computer setup or Realtime Coach™ CAT Setup Diagnostic Guide
Visit our Technical Help page for resolution of common technical issues
If you still experience technical issues after carefully following the above steps, do the following:
If the issue is related to your CAT/Computer setup, please contact the technical support team of your CAT software company.
If you are sure that the issue is related to Realtime Coach™ itself, or if your CAT software technical support team was unable to resolve your issue, please e-mail your inquiry to Realtime Coach™ Customer Care. A representative will respond as quickly as possible.
* For account related questions, please contact Customer Care.
