When you open a Realtime Coach™ exercise, it may take a few seconds to load, depending on your connection speed. If the window remains blank and never loads the exercise, there are two solutions that usually do the trick:
Clear the Browser Cache
Internet Explorer
From your browser, click Tools > Delete Browsing History
Click Delete Files to the right of the Temporary Internet Files section
Click Yes when prompted to confirm the action to delete the files
Click Close
*You will need to perform a 'hard' refresh of the Exercise Window by pressing Ctrl+F5
Firefox
From your browser, click Tools > Options
Click the Advanced icon at the top of the Options dialogue box
In the Cache section of the Network tab, click Clear Now
Click OK to close the Options dialogue box
*You will need to perform a 'hard' refresh of the Exercise Window by pressing Ctrl+F5
Uninstall/Reinstall Flash™
Uninstall
Download the uninstaller from Adobe™
Run the uninstaller by clicking Run if prompted or by double-clicking the file once it is downloaded.
Reinstall
Download the latest version of Flash™ from Adobe™.
Follow the instructions provided to complete the installation.
*If using Firefox, you'll need to close all open Firefox windows (including the download box) to complete the installation. If prompted to retry the installation, click Firefox to highlight it, and click Try Again.
Other Options
If clearing the cache and reinstalling Flash™ doesn't resolve the issue, and the exercise window just stays blank when you launch an exercise, it may be the result of some malicious software infecting the system. There are numerous flavors of spyware and adware that reside in or operate from your browser's cache that can cause this issue. We recommend the following:
If you have anti-virus software, run its Update procedure, and fully scan your system for viruses. Take the course of action recommended by the software if any infections are found. If you don't have an anti-virus program, get one as soon as possible. There are several high-quality free programs out there -- just do your homework before you select one.
Scan your entire system with one or two reputable anti-spyware programs. Be sure to run the Update procedure before scanning so that the software can detect the latest threats. After scanning, perform the recommended actions if anything is found.
