Step 2: Open Firefox as an alternate browser, and log into your Realtime Coach™ account. You may need to download and install Firefox to complete this test. Be sure to install the Flash Player plug-in for Firefox before you continue to the next step.
Step 3: Launch an exercise, and write a paragraph or two. You should get one of three results:
No text appears (If you passed Test #2, most likely user error)
Make sure your CAT file is open and ready for realtime output.
Verify that your writer is turned on and properly connected.
If you completed Test #2 successfully (i.e. your text appeared properly in that test), the issue is likely the result of some other program, process or plug-in besides Advanced Text Services interfering with your browser. You can troubleshoot further by going to Step 5 of Test #5, or feel free to contact Customer Care for assistance.