To resolve a technical issue, we suggest you follow these steps:
Verify that your CAT/Computer setup matches our instructions Setup Instructions
Determine if the issue is related to your CAT/Computer setup or Realtime Coach™ CAT Setup Diagnostic Guide
Visit our Technical Help page for resolution of common technical issues
Technical Help
If you still experience technical issues after carefully following the above steps, do the following:
If the issue is related to your CAT/Computer setup, please contact the technical support team of your CAT software company.
If you are sure that the issue is related to Realtime Coach™ itself, or if your CAT software technical support team was unable to resolve your issue, please e-mail your inquiry to Realtime Coach™ Customer Care. A representative will respond as quickly as possible.
* For account related questions, please contact Customer Care.
