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Technical

We understand that there are lots of reasons why something could interrupt your experience practicing with My Realtime Coach™. We've created this content from the most common technical issues that we see from our members.

The contents of Technical

Resolving Technical Issues

My Exercise Won't Load

My Text Isn't Appearing in the Practice Window

Recording Accuracy

My Time Isn't Being Recorded

Words Randomly Stick Together In The Practice Window

I See Doubled Words In My Transcript Window

My Text Suddenly Stops Feeding Into the Practice Window

The Audio/Video Stutters during Playback

There's a Lag in the Text Feeding into the Practice Window

There is a Discrepancy Between the Media and the Transcript

Creating My Own Content

Communicating With Customer Care

Typing Directly Into The Practice Window

Nothing Happens When I Click "Check Transcript"

Clearing Your Browser's Cache

Diagnostic Test #1: CAT Setup

Diagnostic Test #2: Realtime Output (Text Editor)

Diagnostic Test #3: Realtime Output (Web Browser)

Diagnostic Test #4: Realtime Coach Practice Window

Diagnostic Test #5: Program Interference

Diagnostic Test #6: Alternate Browser